MENTAL HEALTH PROGRAM'S
Counselling Clinic
About the Clinic
The Counselling Clinic provides free therapy and counselling services to individuals and families seeking culturally responsive mental health support.
Africa Centre is proud to partner with several organizations and therapists of African descent to deliver these services, which include formal various one-hour sessions with licensed professionals. The clinic offers short-term intervention through approaches such as solution-focused therapy and cognitive behavioural therapy. Sessions are available in-person in Edmonton and Calgary, as well as online throughout Alberta, ensuring accessible and inclusive care for our community.
FAQs
This program has been proudly funded by RBC, United Way United Way of the Alberta Capital Region, and Telus.
No Show/Late Cancellation Policy
At Africa Centre, we are committed to providing high-quality, culturally responsive counselling and mental health care to African descent communities across Alberta. To ensure we can continue offering free therapy services in a sustainable and equitable way, the following No-Show and Late Cancellation Policy is in effect.
Booking & Refundable Deposit:
- Clients are required to provide a valid debit or credit card in their OWL profile in order to book counselling sessions.
- A $60 refundable deposit will be charged at the time of booking.
This deposit will be fully refunded after the session is attended.
Missed Appointments & Late Cancellations:
- All attended sessions remain completely free. However, if a client:
- Does not attend their scheduled appointment (no-show), or
- Cancels less than 24 hours before their scheduled appointment, the $60 deposit will become non-refundable and will be issued to the therapist. A client is considered a no-show if they do not attend their session within 15 minutes of the scheduled start
time. Any future bookings will require a new $60 refundable deposit.
How to Avoid Charges:
To ensure your deposit is refunded and to avoid late cancellation or no-show fees, please cancel or reschedule at least 24 hours in advance by:
- Updating your appointment online through your OWL profile, or
- Calling the clinic from Monday to Friday, 9:00 a.m. – 5:00 p.m. at:
587-415-4113 / 1-866-666-1330 ext. 223 or ext. 0
To book your appointment, please visit the link below or call us during business hours at: call us at 1-866-666-1330 ext. 223 or ext.0
Please Note
By participating in our counselling, you agree to complete a consent waiver and confidential survey that allows us to continue to offer great service.
Priorities will be given to those who have displayed financial need and would normally not have access to counselling. If you have benefits that allows you to access counselling, we recommend reaching out to us at counselling@africacentre.ca and we can assist you in finding a suitable therapist. These services are offered at no cost to the client. However, if a client continually misses their appointments without 24 hours notice, they may not be able to schedule going forward.
If you require an interpreter or therapist who speaks other languages, you will need to notify us at the time of booking.
If you show signs of being a high risk to yourself or others, additional action may need to be taken, such as contacting your emergency contact.
Our therapists are not licensed to write prescriptions or conduct assessments.
For more information about the program, please contact counselling@africacentre.ca
Our Partners & Funders
